Many products sold by Tooltopia Store are covered by a manufacturer warranty. This policy explains how warranty works and how to make a claim.
1. Warranty coverage
- Warranty periods and terms vary by brand and product. The applicable period is stated on the product page or accompanying documentation where relevant.
- Warranty covers manufacturing defects and faults arising under normal, correct use.
- Genuine, brand-name products (e.g. Bosch, Makita, DeWalt, INGCO, Total, Honda) carry the respective manufacturer’s warranty where applicable.
2. What is not covered
- Normal wear and tear, and consumable parts (e.g. blades, bits, brushes, filters).
- Damage from misuse, overloading, incorrect voltage/power, unauthorised repairs, or failure to follow manufacturer instructions.
- Damage from accidents, drops, water ingress (unless rated), or neglect.
- Products with removed or altered serial numbers.
3. How to make a warranty claim
- Contact us at 0719 261277 or info@tooltopiastore.co.ke with your order number, a description of the fault, and photos or a short video where possible.
- We will assess the claim and, if needed, arrange inspection by us or the manufacturer’s service centre.
- If the claim is valid, we will repair, replace, or refund the item in line with the manufacturer’s warranty terms.
4. Proof of purchase
Please keep your invoice or order confirmation. Proof of purchase is required for all warranty claims.
5. Service centre
For repairs and servicing, we can connect you to the appropriate authorised service centre. Contact us for assistance.
6. Your statutory rights
This warranty is in addition to, and does not affect, your rights under Kenyan consumer law.
7. Contact
Phone/WhatsApp: 0719 261277 · Email: info@tooltopiastore.co.ke · Website: www.Tooltopia Store.co.ke