Here is exactly how your order reaches you, from the moment you pay to the knock on your door: processing, coverage, costs and what to expect. Want timing for your specific area? Ask us on WhatsApp (0719 261277). The delivery times below are typical, not guaranteed.
Order processingOrders are confirmed and prepared on business days after payment or confirmation.
DispatchSame or next-business-day dispatch in Nairobi where available; other orders typically leave within 1-2 business days.
TrackingWe keep you updated by call or WhatsApp from dispatch until the item reaches you.
Order processing
- Orders are confirmed and processed on business days (Monday to Saturday, 7:00am-6:00pm).
- Orders placed on Sundays or public holidays are processed the next business day.
- Where a same-day dispatch cut-off applies for your area, we confirm it when we call or WhatsApp to verify your order.
Where we deliver
- Nairobi and surrounding areas.
- Major towns and other counties across Kenya.
- Remote and hard-to-reach areas, served through our courier partners.
Delivery time
- Everywhere in Kenya: typically 1-5 business days.
- Nairobi orders placed during business hours may arrive sooner, sometimes same or next business day.
- Remote or hard-to-reach areas, and large or specialised equipment, may occasionally take a little longer – we will always tell you.
These are typical delivery times, not guaranteed delivery windows.
Delivery charges & who pays
- Delivery is paid by the customer and is calculated at checkout based on your location and the size and weight of the items – the exact charge is shown before you pay.
- Large, heavy or specialised equipment may attract an additional handling fee for safe transport; this is shown at checkout or confirmed before dispatch.
- Any free-delivery offers or promotions, where available, are applied automatically at checkout.
- For an estimate before you order, contact us by phone or WhatsApp on 0719 261277.
What to expect
- A confirmation call or WhatsApp before dispatch to verify your address and timing.
- Careful, secure packaging, especially for solar panels, glass and delicate parts.
- Please inspect major items on delivery and report any transit damage as soon as possible.
Failed or delayed deliveries
- Please give an accurate address and a reachable phone number to avoid delays.
- If a delivery cannot be completed, we will reschedule; repeat failed attempts may attract a re-delivery fee.
- Delays due to weather, courier or stock issues will always be communicated to you.
Want a delivery estimate for your area?Payment methods: M-Pesa, bank transfer and cash on delivery where available.
Call 0719 261277WhatsApp us
Call 0719 261277WhatsApp us